Ravensmark Holdings LLC

Ascend: Frequently Asked Questions

💡 What is Ascend?

Ascend is a professional-grade job search and resume optimization suite built by Ravensmark Holdings LLC. It combines guided workflows, automation, and precision tools to help professionals present themselves at their best — faster.

🧠 How does the token system work?

Each Ascend purchase comes with a digital token (30-day or 90-day). Your token unlocks the software tier you purchased — Core, Edge, or Pinnacle. Once your token expires, you can renew directly from your account or purchase a new token.

🧩 What’s included in each tier?

• Core: Resume builder + job mapping + keyword optimizer.
• Edge: Adds interview prep tools + automated application packager.
• Pinnacle: Executive-level features + advanced analysis dashboards.

🔒 How do I download Ascend?

After your purchase, you’ll receive a secure link on your Thank You page and in your email. You’ll need your token ID to access your files. Keep it safe — it’s your digital key.

🧾 How do I renew my token?

You can renew directly from your Ascend client page by entering your existing token ID, or by purchasing a new one. Renewal extends your access automatically.

⚙️ Can I use Ascend on multiple devices?

Yes — your token grants access across your personal devices. Do not share your token publicly, as it’s tied to your purchase record.

🧰 Troubleshooting

If Ascend won’t start or your token fails to verify:

1. Confirm your token hasn’t expired.
2. Check that your token file is located in the same folder as your Ascend application.
3. Contact support@ravensmarkholdingsllc.com with your token ID.